1. Acceptance of Terms:
By using TMJ Solutions Pte Ltd’s cleaning services, including ordering services through phone, text message, email, mobile application, or website forms, the client acknowledges and agrees to be bound by these terms.
2. Cleaning Services:
TMJ Solutions Pte Ltd is dedicated to providing efficient and effective cleaning services. The term “cleaning” excludes the removal of substances such as oil, paint, varnishes, and specific carpet cleaning activities (excluding regular vacuuming).
3. Minimum Service Hours and Estimates:
A minimum service duration of 2.5 hours is established for any service. Estimates provided before work commencement are indicative and subject to variations based on the property’s condition, additional cleaning requirements, or factors beyond our control.
4. Additional Services:
Unless otherwise directed, services will be performed as quoted during the agreed contracted hours. Additional work requested by the client will be invoiced accordingly.
5. Pricing and Payments:
Service pricing is according to the provided quotation. The client is responsible for providing their cleaning equipment. Invoices are sent at the end of each month for recurring bookings and the next day for one-time bookings. Payments are accepted via Credit Cards, Bank Transfers, or PayNow.
6. Late Payments and Charges:
For unpaid amounts, additional administrative costs and interest may be charged at a rate of 2% p.a over the SGD Deposit rate of Development Bank of Singapore [DBS Bank (Singapore)]. Past due accounts may result in service suspension or agreement cancellation.
7. Amendments and Additional Costs:
The initial quotation may be amended if the client’s original requirements change. Prices and quotations are GST exclusive unless specified otherwise.
8. Quotation Validity:
Quotations are valid for 30 days from their date, provided following a request by the customer.
9. Service Suspension and Collections:
Services may be suspended for past due accounts. Overdue balances may be referred to a third-party collection agency, with additional fees incurred.
10. Currency and Contract Cancellation:
All amounts are expressed in and shall be paid in Singapore dollars. Contracts may be canceled if misleading or false information was used to obtain discounted services.
11. Client’s Facilities and Responsibilities:
The client shall provide all necessary facilities, free of charge, for the Company to carry out the work. The Company must be informed of any hazards or dangers at the premises at the time of booking.
12. Inspection and Reporting:
The client agrees to inspect the work immediately upon completion and to address any outstanding issues while the cleaners are still on-site.
13. Alarm Systems and Equipment Suitability:
The Company is not responsible for triggering alarm systems. Cleaning equipment provided by the client should be safe and in full working order.
14. Inventory Checks and Complaints:
Inventory checks should commence no later than 24 hours after the cleaning job. Concerns about service quality must be raised within 24 hours of service provision.
15. Compensation for Damage and Liability:
The Company will attempt to repair any confirmed damage caused by cleaners or credit the client with the item’s present actual cash value. Maximum compensation is SGD 200.
16. Key Replacement and Furniture Movement:
Key replacement fees are covered if keys are lost by the Company’s employees. Furniture movement is subject to Health and Safety regulations.
17. Safety and Special Requests:
Special equipment for windows above 2m in height will be provided at the client’s expense. The Company reserves the right to reject unsafe requests.
18. Equal Opportunities and Personal Equipment:
TMJ Solutions Pte Ltd is an Equal Opportunities Employer. Cleaning crew members are instructed not to use personal equipment while in the client’s home.
19. Pets and Extreme Conditions:
Cleaning crews will work around pets unless they present a safety concern. Aggressive pets may result in service cancellation.
20. Refusal of Unreasonable Requests:
Cleaning crews may leave upon arrival if the home is in extreme condition or feels unsafe. The Company reserves the right to reject unsafe requests.
21. Service Replacement and Holidays:
An immediate replacement will be arranged if the appointed cleaner cannot attend a scheduled visit. Work during Singapore Holidays requires express written agreement.
22. Force Majeure and Liability Limitation:
The Agreement may be suspended due to reasons beyond the Company’s control. The Company is not liable for loss or damages arising from factors beyond its control.
23. Service Time Changes and Cancellation Fees:
At least 24 hours’ notice is required for service time changes or cancellations. A 50% cancellation fee applies for changes or cancellations made less than 48 hours prior to the scheduled time.
24. Access Issues and Cancellation Fees:
A cancellation fee applies if unencumbered access is not provided